How Do I Place an Order?
ORDERING & PAYMENT
How can I order online?
- Select your currency
- Select the products
- Add them to the shopping cart
- Proceed to check out, create account
- Pay for the order
- Receive the order
What are the payment methods you accept?
We accept the following forms of secure payment:
Bank Wire Transfer**
*M-PESA Payments: Remember to email your transaction number. Please refer to Safaricom's transaction fees: http://www.safaricom.co.ke/personal/m-pesa/tariffs
**Details will be forwarded after you place an order
What do you do with my personal information?
Can I modify or cancel my order?
If you have already paid for an order and want to cancel it, please contact our Customer Service Department; contact us as soon as possible.
If the parcel has already been dispatched, then we are not able to cancel or change the order.
If you wish to modify an existing order to add or change some items, then there is no need to cancel the entire order. Simply contact our Customer Service Department; contact us and we will modify your order at no extra fee.
Do I need to Create an account before placing an order?
Yes, it is advisable for tracking your order, this is done while placing your order.
How do I Register?
While checking out you will be prompted to create your account by providing an email address and password otherwise you can click “sign in” at the top of our website, then click the “REGISTER” button to enter your information.
SHIPPING & HANDLING
Do you ship worldwide?
Yes, We ship orders internationally. Please feel free to use "Special Notes to the Seller" space to add any additional information or instructions.
How can I track my order?
We will provide you with a tracking number which you will be able to follow the shipping status your your order online through the relevant shipping company. However, we have some special shipping arrangements for countries like Kenya, Uganda, Tanzania
Please read our Shipping Policy: http://lestyleparfait.com/pages/shipping-and-handling
How long does it take to deliver?
Flat Rate Shipping takes approximately 7 to 15 business days to reach the destination countries. However, there may be some delays that are beyond our control, please be patient.
- For USA, Canada, Australia customers, it takes about 7 to 10 business days.
- United Kingdom, France, Germany, Italy, Spain, and most other European Countries, it may take 7 to 12 business days.
- All other countries, except Kenya, Uganda and Tanzania, it may take 15 to 20 business days.
Standard Rate Shipping, it takes between 6 to 10 business days in most countries countries. The tracking number will usually be trackable on the respective courier website 3 to 7 days after shipment.
Expedited Shipping, depending on your location, we use DHL/UPS/IB/TNT and delivery takes about 3 - 7 business days.
Orders are processed pending payment/credit verification and availability of stock. The processing period period takes between 2-5 days depending on the payment method used.
Estimated Delivery Time
DELIVERY TIME = Processing Time + Shipping Time
What is the Shipping Cost?
The total shipping cost will depend on the following:
- The total weight of the parcel
- The destination country
- The shipment method you choose
Basically, while checking out, all shipping details will be visible.